WhatsApp Business Chatbot

Conversational commerce and support on the one channel your customers already check every day.

The problem

What usually goes wrong

WhatsApp is where most of your customers already are, but manually replying to every message doesn't scale as your customer base grows.

The SHUBECCHA way

How WhatsApp Business Chatbot solves it

SHUBECCHA's WhatsApp Business chatbot handles inquiries, shares catalogs, takes orders, and sends updates, all inside the chat window customers already trust.

Benefits

Why businesses use this

✓Meet customers on the channel with the highest open rates
✓Automate FAQs, order status, and appointment booking
✓Share catalogs and collect orders without leaving WhatsApp
✓Verified green-tick Business API support

How it works

Up and running in four steps

Connect your WhatsApp Business API number

Set up automated flows for common requests

Share product catalogs and collect orders in-chat

Escalate complex conversations to a live agent

Common questions

Do I need a WhatsApp Business API account?+

Yes, SHUBECCHA helps you set up and verify a WhatsApp Business API account as part of onboarding.

Can customers place orders directly on WhatsApp?+

Yes, catalog sharing and order capture happen within the same conversation.

Will customers know they're talking to a bot?+

Best practice flows are transparent about automation while making handoff to a human effortless.

See WhatsApp Business Chatbot in action

Explore more

Related features

Customer DatabaseOne record for every customer relationship: purchases, preferences, milestones, and every conversation in one place.

Lifecycle AutomationBirthday wishes, service reminders, renewal alerts, and festive greetings that trigger themselves, on time, every time.

Communication ChannelsReach every customer on the channel they actually use: WhatsApp, SMS, RCS, Email, Voice, OBD, and IVR.